Igloo Return Yo
A Shopify app that improves returns efficiency and customer satisfaction.
Select which items are eligible so shoppers get to enjoy free returns when they opt-in at checkout.
No more handling returns manually. Improve returns operations to enhance customer satisfaction.
Integrated returns logistics
Shoppers enjoy free pick-up services with our partner, NinjaVan.
How it works
Install Igloo Return Yo on Shopify App Store and add this feature to selected products.
Customers select Igloo Return Yo on items during the checkout process.
File a claim
Customers submit a returns request for you to approve.
Ship it back
Customers ship the product back via prepaid NinjaVan service.
Increase sales with
Businesses with flexible return policies often see increased return purchases and higher customer retention.
Flexibly choose products
applicable for return
Create your own return policy by choosing which products you want to have applicable for returns. Review images and reasons before approving returns.
Enjoy free returns
The return premium is fully passed on to customers when they checkout, allowing merchants to enjoy the service for free.
Improve customer satisfaction
with prepaid delivery services
Customers can conveniently opt for free NinjaVan pick-up services, improving their return experience. Alternatively, they can ship their returns via their preferred courier and claim for a refund.
Track and manage
Save time and additional costs by managing all returns on our Integrated Claims Management Portal. You can also manage returns while on the go with our mobile portal.
Free for Shopify
The return premium is fully passed on to customers.
The amount charged to shoppers is calculated using a number of variables such as the type of product and the shipping fee.
Shoppers typically pay about 1-3% of the product’s value.