Igloo Return Yo

Enabling free
Ecommerce returns

A Shopify app that improves returns efficiency and customer satisfaction.


Customisable returns

Select which items are eligible so shoppers get to enjoy free returns when they opt-in at checkout.

All-in-one platform

No more handling returns manually. Improve returns operations to enhance customer satisfaction.

Integrated returns logistics

Shoppers enjoy free pick-up services with our partner, NinjaVan.

How it works

Install app

Install Igloo Return Yo on Shopify App Store and add this feature to selected products.

Customers pay

Customers select Igloo Return Yo on items during the checkout process.

File a claim

Customers submit a returns request for you to approve.

Ship it back

Customers ship the product back via prepaid NinjaVan service.


Introductory video



Increase sales with
customisable returns

Businesses with flexible return policies often see increased return purchases and higher customer retention.

Flexibly choose products
applicable for return

Create your own return policy by choosing which products you want to have applicable for returns. Review images and reasons before approving returns.

Enjoy free returns

The return premium is fully passed on to customers when they checkout, allowing merchants to enjoy the service for free.

Improve customer satisfaction
with prepaid delivery services

Customers can conveniently opt for free NinjaVan pick-up services, improving their return experience. Alternatively, they can ship their returns via their preferred courier and claim for a refund.

Track and manage
returns efficiently

Save time and additional costs by managing all returns on our Integrated Claims Management Portal. You can also manage returns while on the go with our mobile portal.



Free for Shopify

The return premium is fully passed on to customers.

Shoppers pay
nominal fee

The amount charged to shoppers is calculated using a number of variables such as the type of product and the shipping fee. 

Shoppers typically pay about 1-3% of the product’s value.


Frequently asked questions

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Our APAC enterprise partners

Axinan is a Singapore-based Insurtech startup that provides digital insurance for the internet economy. By leveraging on big data, actuarial risk management and machine-learning, we create user-friendly products.

© 2019 by Axinan